Call us on: 01376 743 123

Email: sales@sconch.com

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Delivery & Returns

What is your returns policy?

If, for whatever reason, you are not satisfied with your order please do get in touch. We offer a complete refund or exchange on your goods if you notify us within 14 days of receiving your order.  We cannot be responsible for returned goods being lost on their way to us.  If returning a product please retain proof of posting.

Postage information

UK Shipping Charges

Shipping TypeOrder value up to £25Order value over £25
UK Pattern Shipping [up to 4 patterns/buttons] (Royal Mail 1st Class) £1.25 FREE
UK Standard Shipping (Royal Mail 1st Class) £2.95 FREE
UK Guaranteed Next Working Day Delivery (24hr courier) [order by 1.00pm GMT/BST] £8.50 £3.50
UK Guaranteed Saturday Day Delivery (24hr courier) [order by Friday, 1.00pm GMT/BST] £16.50 £11.50
UK Guaranteed Highlands & Islands Next Day Delivery (24hr courier) [order by 1.00pm GMT/BST] £16.00
UK Small Order Shipping (Royal Mail 1st Class) [max. 4 patterns/1 shade card] £1.25 n/a





EU Airmail Shipping Charges (All EU excluding Greece, Italy & Spain)

Shipping TypeOrder value up to £25Order value over £25
Standard Shipping (Royal Mail Airmail) [max. 1.8kg] £5.95



EU Airmail Shipping Charges (Greece, Italy & Spain)

Shipping TypeOrder value up to £25Order value over £25Order Value over £50Order value over £100
Standard Shipping (Royal Mail Airmail) [max. 0.9kg] £12.95 £8.95 £5.95
Standard Shipping (Royal Mail Airmail) [0.9kg - 1.8kg] £17.95 £13.95 £9.95 £5.95



EU Expedited Tracked Shipping Charges

Shipping TypeOrder value up to £25Order value over £25Order value over £50Order value over £100
Belgium, France, Germany, Greece, Luxembourg, Netherlands and Ireland £16.95 £12.95 £8.95 £5.95
Andorra, Austria, Bulgaria, Denmark, Latvia, Lithuania, Monaco, Romania, Switzerland £19.95 £15.95 £11.95 £8.95
Czech Republic, Italy, Slovakia, Spain £24.95 £20.95 £16.95 £13.95
Estonia, Finland, Hungary, Poland, Portugal, Sweden, Slovenia £32.95 £28.95 £24.95 £21.95



Rest of World Shipping Charges

Shipping TypeOrder value up to £25Order value over £25Order value over £50Order value over £100
Standard Shipping (Royal Mail Airmail) [max. 1.8kg - not available to all countries] £7.95
Standard Shipping (Royal Mail International Signed For) [max. 0.9kg - not available to all countries] £12.95 £9.95 £7.95
Standard Shipping (Royal Mail International Signed For) [0.9 - 1.8kg - not available to all countries] £19.95 £15.95 £11.95 £7.95
Expedited Tracked Delivery CONTACT US FOR QUOTE

 

We reserve the right to upgrade shipping type due to order weight, order value, or for any other reason at our own discretion.  If this happens, we will endeavour to notify you but this cannot be guaranteed.

In stock items are posted same day if ordered by 3.00pm Monday-Friday (1.00pm Monday - Thursday if Guaranteed Next Working Day Delivery is chosen).  

Free postage over £25 applies to UK orders only. 

International Shipping - although most countries include at least one shipping method, you may need to contact us to request a quote, particularly for large orders which cannot be sent via standard airmail.

Items lost in transit

Orders sent via Royal Mail are subject to Royal Mail terms.  Parcels are not considered lost/ missing by the Royal Mail until 15 working days after the sending date for UK orders and 45 working days for international orders.  We are therefore unable to resend or refund for orders lost in transit until 15 working days after the order sending date for UK orders and 45 working days for international orders.

Orders sent via courier can be tracked from the time they are despatched from us.  If you encounter any problems please contact us directly so that we can resolve them. Please contact us should you wish to see a copy of the terms and conditions imposed by the courier used for your order.

How do I pay?

We accept payment through PayPal or by Debit or Credit Card on the website.  Please note that buyers are responsible for any and all duties and customs charges that may be incurred.  Please see Payment Information for more details.

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