Call us on: 01376 743 123

Email: sales@sconch.com

Delivery & Returns

What is your returns policy?

If, for whatever reason, you are not satisfied with your order please do get in touch. We offer a complete refund or exchange on your goods if you notify us within 14 days of receiving your order.  We cannot be responsible for returned goods being lost on their way to us.  If returning a product please retain proof of posting.

Postage information

UK Shipping Charges

Shipping TypeOrder value up to £25Order value over £25
UK Small Order Shipping [up to 4 patterns/buttons] (Royal Mail 1st Class) £1.25 FREE
UK Standard Shipping (Royal Mail 1st Class) £2.95 FREE




 

We reserve the right to change shipping type due to order weight, order value, or for any other reason at our own discretion.  If this happens, we will endeavour to notify you but this cannot be guaranteed.

In stock items are posted same day if ordered by 3.00pm Monday-Friday.  

Free postage over £25 applies to UK orders only.

International Shipping - we do not currently offer international shipping.

Items lost in transit

Orders sent via Royal Mail are subject to Royal Mail terms.  Parcels are not considered lost/ missing by the Royal Mail until 15 working days after the sending date for UK orders and 45 working days for international orders.  We are therefore unable to resend or refund for orders lost in transit until 15 working days after the order sending date for UK orders and 45 working days for international orders.

Orders sent via courier can be tracked from the time they are despatched from us.  If you encounter any problems please contact us directly so that we can resolve them. Please contact us should you wish to see a copy of the terms and conditions imposed by the courier used for your order.

How do I pay?

We accept payment through PayPal or by Debit or Credit Card on the website.  Please note that buyers are responsible for any and all duties and customs charges that may be incurred.  Please see Payment Information for more details.

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