This kit contains; 14 count white Zweigart Aida, pre-sorted stranded cotton, lana (a woolly thread), metallic silver, needle, stitch diagram and instructions.
This kit uses full cross stitch, occasional fractionals, back stitch and a French knot.
Threads are provided to work the design in either blue or pink.
UK SHIPPING CHARGES
|Shipping Type||Orders up to £30||Orders over £30|
|UK Small Order Shipping* (Royal Mail 1st Class)||£1.95||N/A|
|UK Economy Shipping (Royal Mail Tracked 48)||£3.95||FREE|
|UK Standard Shipping (Royal Mail Tracked 24)||£4.95||£1.00|
* fewer than 20 pattern leaflets/20 small buttons
N.B. Whilst Royal Mail report that at least 98.5% of 1st Class / Tracked 24 post arrives within 1-2 days, neither Royal Mail nor Sconch guarantee delivery times.
Returns & Replacements
If you are unhappy with your purchase or simply change your mind, you can return any items to us within 14 days of you receiving them.
All items must be in their original, resaleable condition.
You are responsible for the cost of returning items to us (unless they are faulty) and we recommend using a tracked service as we cannot refund any packages which go missing in the post.
Nothing wrong with the beautiful stitch kit . I have sent this company an email and they’ve ignored me . Regarding a return and refund . Nothing to do with the quality or dissatisfaction of the product . Just personal choice
I can see that you emailed us on Thursday (it is currently first thing on Monday). As a small independent business who are currently short staffed due to both sickness and holiday, we unfortunately didn't manage to reply to emails sent Thursday or Friday of last week. However it is now Monday and I am working my way through emails currently.
I'm really disappointed you felt the need to leave a damaging 1 star product review, without following up with a second email or phone call in case the first had gone astray.
I will reply to your email this morning.