Hi Carmen,
As previously explained by email, the Royal Mail strikes are completely out of our control. Tracked 24 is NOT a 24 hour service, and it clearly states this on both our website and on Royal Mail's website. It has also been all over news and social media that ALL postal services are incredibly behind. Just because you pay £4.95 postage does not mean you are able to jump the backlog of post at the sorting office! Currently, even guaranteed special delivery is not being delivered next day.
The banner across the top of our website also clearly states there are shipping delays outside of our control. Requiring items next day with shops using Royal Mail, is simply not realistic in the current climate and is why we clearly do not advertise that we can offer this - and clearly indicate the delays likely to be experienced.
As a small independent business we'd really appreciate it if you could remove or edit your 1 star review from our website. 1 star reviews are incredibly damaging - you've left this for a product you have not yet received due to postal strikes, and nothing to do with either the quality of our service or the product.
Sam