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LATEST UPDATE: Our Braintree shop is fully open to walk-in and click and collect customers, 10-4pm Tuesday-Sunday.
LATEST UPDATE: Our Braintree shop is fully open to walk-in and click and collect customers, 10-4pm Tuesday-Sunday.

Customer Reviews

Based on 4 reviews
75%
(3)
0%
(0)
0%
(0)
0%
(0)
25%
(1)
D
D.D.
Over the moon!!

Completely love your wool and patterns. My kit arrived promptly and is so beautiful. Wonderful colours! It’s a source of joy in dark times. A big thank you to all concerned.

D
D.G.
Packaging

The yarn was squashed into the smallest parcel bag. It would have been so much nicer to pack it into a decent size bag! And I paid a delivery charge for this, wouldn't reorder from this company in future.

Hi Donna,

I'm sorry you were unhappy with our packaging. We do find in our experience that balls such as Rowan packed in looser bags tend to get bashed around a bit in transit (particularly at the moment with longer posting times!) and so the yarn can arrive damaged. Packing securely means they arrive in one piece. We are however always reviewing our processes and are happy to take your feedback on board.

Was that the only reason for leaving a 1 star review? Were you not happy with the actual product?

Sam

L
L.D.
Rowan Alpaca soft DK

Beautiful and soft yarn, speedy delivery from Sconch

H
H.C.

Great service, the person who dealt with my order was very helpful, and my order was despatched the same day. Thank you

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